Better Care Services respects and supports the fundamental right of disability support participants to continue living independently in their own homes and communities with dignity and respect, along with choice and inclusion in relation to their care needs and being free to engage an advocate and/or representative of their choice.

We are committed to ensuring that all staff, volunteers and board members act ethically, responsibly and in the best interests of the organisation. Our Code of Conduct sets out the standards by which they must comply:

  • Abide by the philosophy of our organisation.

  • Observe all the rules of our organisation.

  • Provide participant’s supports in a safe and ethical manner with care and skill.

  • Work in a safe and competent manner in accordance with the policies and procedures of our organisation.

  • Respect the dignity and culture, values and beliefs of all individuals.

  • Do not discriminate against any participant on any basis.

  • Respond in innovative and flexible ways to support participant’s decision making.

  • Do not discuss confidential issues with people outside the organisation; regard all information provided to them by a participant as confidential and never disclose personal information to a participant.

  • Do not harass other staff or members of our organisation.

  • Do not alienate participants from their Family or representatives.

  • Do not take illegal drugs or consume alcohol when on duty or on the organisation or participant’s premises.

  • Do not accept gifts or purchase any items from participants.

  • Do not engage in sexual misconduct.

  • Do not take participants to their (staff) homes or engage in a relationship with a participant outside of a professional association.

  • Represent our organisation in a positive way.

  • Wear suitable clothing.

  • Adhere to all our record keeping and accounting procedures.

  • Provide services to the best of their ability.

The NDIS Code of Conduct

The Code of Conduct requires workers and providers who deliver NDIS supports to:

  • Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions.

  • Respect the privacy of people with disability.

  • Provide supports and services in a safe and competent manner with care and skill.

  • Act with integrity, honesty, and transparency.

  • Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability.

  • Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability.

  • Take all reasonable steps to prevent and respond to sexual misconduct.

At Better Care Services, we strive to provide the best disability care services in Melbourne. Our team of dedicated and experienced professionals is committed to helping individuals with disabilities lead fulfilling lives.

In addition, we also offer personal care services in Melbourne, disability services in Brunswick, and Respite care in Dallas, Moonee Ponds, and St Albans.

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