What is an Incident?

Incidents are “unplanned events or situations that result in or have the potential for injury, ill health, damage or other loss which occurred during an engagement between a worker and a participant.

There are several ways to report an incident to Better care Services:

Complete the incident form

Contact us on 1300 306 154
Email us at

What happens when we receive your incident?

We aim to review any incidents within 2 working days. We may contact you to seek additional information.

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